Carden IT Services

Based in Brighton, the managed IT company Carden IT Services forms part of the Carden IT Group, which has offices in Sussex and London and a team offering managed IT services in New York. Its clients are mostly Sussex-based businesses, and the firm also provides cloud services to international organisations. The work covers the full range of IT support, from cloud infrastructure to the devices employees use every day.

Fully managed IT covering cloud and on-premise devices

The firm's main offer is fully managed IT, which takes responsibility for a client's cloud infrastructure and its on-premise devices. The service is designed to prevent repeated faults rather than repair them one at a time, and clients receive detailed documentation of the work done on their systems. Support is governed by strict service levels, and the firm keeps its records in a secure database so that each job can be traced.

Cybersecurity, telecoms and data recovery

Carden's security services include firewalls, encryption and round-the-clock monitoring of a client's network. Endpoint management, telecoms and business phone systems are offered alongside. Data backup and disaster recovery plans are set up to restore a business's systems quickly after an incident. The firm also offers outsourced IT.

Dedicated engineers and remote support

Each managed client is given a small, named team of technicians, so that people deal with the same engineers on each call. Unlimited remote support comes with the managed agreements, and the firm reports an average ticket resolution time of 14 minutes. Its network monitoring logs new problems as tickets automatically. Clients can also raise and track tickets, view contracts and review quotes through a client access portal that the company built itself.

Accreditation and planning advice

Carden holds ISO 9001 and ISO 27001 accreditation. The firm helps clients choose hardware from suppliers, plan software updates and decide on moves to the cloud, and it offers bespoke plans, including remote-only support, fixed-price packages and ad hoc help. Its engineers are based in the UK and work on a 24/7/365 basis when support is requested.