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Call Center Company

Concerto - Contact Center

Italy-based contact centre handling customer care, inbound and outbound calls and chat for national and international brands

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TrustList summary

Concerto - Contact Center is an Italy-based customer care company that runs contact centres for businesses in Italy and for international clients. It operates from sites in Roma and Milan and handles customer contact across several channels.

Products and services

  • Customer care contact centre: inbound and outbound service, which the company says makes up roughly 55 and 45 per cent of its daily contacts.
  • Multichannel customer service: support across channels at each stage of the customer journey, combining AI tools with human agents.
  • Multilingual contact centres: service for international clients, including a multilingual centre for one client that was set up six weeks after the contract was awarded.
  • Complaints handling: a process for managing complaints about products and services, certified under ISO 10002:2018.

Who it serves

The company's site names automotive clients including Mercedes-Benz and Mercedes-Benz Financial Services, and describes its clients as national and international brands.

Key facts

  • Based in: Roma and Milan, Italy
  • Workstations: 180 in Roma and 120 in Milan
  • Quality certifications: ISO 10002:2018 for complaints handling, plus ISO 9001 and UNI 15838 service levels

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Il

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