Call Center Mall

Call Center Mall, also written CallCenterMall or CCM, is a contact centre in Medellín, Colombia. It runs customer service, telesales and debt collection operations for other companies and has been operating for more than nine years.

What Call Center Mall does

• Outsourced contact centre: agents who deal with clients' customers by voice and other channels.
• Software and hardware rental: contact centre technology that clients can hire for their own operation.
• In-house solutions: set-ups built to run inside the client's premises.
• Consulting and training: advice and coaching on quality and continuous improvement.
• Omnichannel set-ups: configurations to suit current communication habits.

Who it serves

The company has worked with clients in several countries. Industry pages on its site cover health, education and fashion, among others.

Key facts

• Based in: Medellín, Colombia
• Experience: more than nine years
• Languages: offers bilingual agents
• Publications: a blog on technology, quality culture and process improvement