BlueLab

BlueLab builds automated customer-service bots that talk by text and by voice. The company writes in Portuguese and aims at businesses that want to answer customers on every channel without handing each call to a person.

Services

• Chatbots: text assistants designed as omnichannel systems that answer, solve problems and keep customers.
• Voicebots: voice assistants that transcribe calls to text and correct transcription errors.
• Adaptive dialogue: bots that ask follow-up questions and gather missing details during a conversation.
• Contextual memory: the bot learns from earlier turns of the conversation.
• Hybrid engine: combines linguistic rules with machine learning.
• Control panel: clients track a bot live, adjust it, manage integrations and export interaction data.

Who it works with

Companies that run customer service and contact centre operations and want to reduce waiting times.

Key facts

• Language: Portuguese
• Focus: customer experience through conversational automation