Kristin Muller Transcription

Turning recordings into text for people who need accurate records is the core of Kristin Muller Transcription Services, known as KMTS. The company handles transcription, translation and closed captioning, and works through one named point of contact rather than a rotating support desk.

Born in medical dictation

The founder set the business up in 1989, when medical dictation was booming. Over more than three decades the work has widened to cover every industry. Medical clients can still choose direct entry into electronic medical records, virtual scribes, medical transcripts and back-end editing of documents produced elsewhere.

Legal, academic and research recordings

The company describes several other kinds of recording it handles. Legal clients can have depositions, wiretaps, arbitration, body camera footage, interrogations and dictations documented so that records stand up in court and elsewhere. Academic users can turn lectures, webinars and dissertations into text for teaching, study and research. Businesses can mine focus groups, meetings, conference calls and presentations for decisions, and publishers can convert interviews, articles, books and films into print.

Translation and captioning

Beyond plain transcription, the service handles foreign-language material in both directions with English, and adds text to video through closed captioning.

Options clients can choose

The company says there are no hidden costs tied to the options a client picks. Those options include embedding results in electronic records, cloud storage or preferred software, marking time at thirty-second intervals or at paragraph changes, and transcribing exactly as recorded. A twenty-four hour turnaround is available when needed, and the firm states a full satisfaction guarantee. It also mentions private networks, data encryption and firewalls as its protections for client files.

Three steps

Work follows a short sequence: upload audio or video files, let the transcription team do the work, then receive transcripts or integrations. Students, schools, filmmakers and small business owners appear among the types of customer it serves, and the firm says it will explain the transcription process to those who are new to it.