Knowmax

Knowmax is a knowledge management platform that helps customer experience teams find and share the information they need while serving customers. It uses artificial intelligence to organise content and suggest answers to support agents.

What Knowmax offers

• Central knowledge base — one searchable store of company knowledge, reachable across customer touchpoints.
• Decision trees — no-code step-by-step flows that turn complex procedures into guided actions and connect to a CRM.
• Visual guides — picture and video how-to guides that replace long PDF manuals.
• Self-service content — help guides published to digital channels so customers can solve issues themselves.
• Training material — process guides, documentation and assessments for agent learning.
• Chrome extension — lets an agent handle several chats at once while tracking customer details from the CRM.

Who it works with

Contact centres and customer experience teams, including training, quality and process managers.

Key facts

• Product type: AI-powered knowledge management software
• Integrations: CRM systems, chatbots and omnichannel support