Friedman U

Friedman U (written FriedmanU on its site) runs online training courses for retail staff and managers. It supplies ready-made course material so companies do not have to write their own, and learners take tests and earn certificates as they finish each course.

What Friedman U does

• Professional sales training: steps from opening a sale through handling concerns and closing.
• Management training: running a store, setting sales goals and metrics, recruiting, hiring and coaching a sales team.
• Retail entrepreneurship: a course on the wider side of retailing and owning a business.
• Quick-start sales and customer service: a shorter baseline course for part-time and seasonal staff.
• Cannabis Sales 101: a condensed sales course for dispensary budtenders, finished in under an hour.
• Remote selling: selling to customers through messaging apps.

Clients

The courses are aimed at front-line sales staff and managers in retail, including cannabis dispensaries, and some material is offered in Spanish.

Key facts

• Experience: 40 years in retail sales and management training
• Delivery: fully online, with certification on completion
• Languages: English and Spanish