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Text Mining Software
Call Center:Call Scripting
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IVR
Call Center
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Multiple Scripts
Phone Key Input
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Complaint Classification
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Customer Complaint Tracking
Issue Tracking
Customer Communications Management
Content Management
Template Management
Video Content
Multi-Channel Communication
Print Management
Interactive Content
Chat / Messaging
Email Distribution
Batch Communications
On-Demand Communications
Personalization
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Video Content
Gamification
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Churn Management
Communication Management
Community Management
Content Syndication
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Customer Satisfaction
360 Degree Feedback
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Machine Learning
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NLP
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Cataloging/Categorization
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Live Chat
Website Visitor Tracking
Canned Responses
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Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Review Management
Dashboard
Sentiment Analysis
Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Review Request
Social Sharing
Social Media Monitoring
Dashboard
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Customer Engagement
Audience Segmentation
Competitive Analysis
Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
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Business Intelligence
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Scorecards
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Version Control
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Text Mining
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Text Analysis
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Graphical Data Presentation
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Summarization
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Taxonomy Classification
Topic Clustering
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Data Extraction
Disparate Data Collection
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Email Address Extraction
IP Address Extraction
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Phone Number Extraction
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OCR
Text Editor
ID Scanning
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Indexing
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Convert to PDF
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Multiple Output Formats
Zone Selection Tool
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Live Chat
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Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Pre-Configured Bot
Speech Recognition
Speech Synthesis
Customer Experience
Dashboard
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Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
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Customer Segmentation
Text Analysis
Customer Service
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Performance Metrics
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Social Media Integration
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Queue Management
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Appointment Management
Email Management
Knowledge Base
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Data Analysis
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Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Storytelling
Deep Learning
Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting