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360 Degree Feedback Tools and Software
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IVR
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Call Center
Call Logging
Business Phone Systems
Web Conferencing
Call Logging
Call Recording
Call Routing
Call Monitoring
IVR / Voice Recognition
Employee Directory
Virtual Call Center
Mobile Access
Telephony
Telemarketing Management
VOIP
Reporting/Analytics
Contact Management
Auto Dialer
Call Center Management
Call Monitoring
IVR / Voice Recognition
Predictive Dialer
Customer Service
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Call Recording
Record & Playback Ability
Archiving
Call Tagging
Distributed Call Recording
Event Triggered Recording
File Transfer
On-Demand Recording
Scheduled Recording
Call Center
Call Recording
Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Reporting/Analytics
Campaign Management
Real-time Chat
Queue Management
Escalation Management
Call Logging
VoIP
Access Controls/Permissions
Contact Management
Call Recording
Call Routing
Interactive Voice Response (IVR)
Online Voice Transmission
SIP Trunking
Unified Communications
Voicemail Transcription
Marketing Automation
A/B Testing
Analytics/ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Training
Certification Management
Simulation
Training Companies
In Person
Live Online
Webinars
eCommerce
Documentation
Built in LMS
Not Offered
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Learner Portal
Mobile Learning
Synchronous Learning
Call Tracking
Call Recording
Call Routing
IVR / Voice Recognition
Caller Identification
Call Tracking Metrics
CRM
Conversion Tracking
Keyword Tracking
Cloud PBX
Web Conferencing
Call Recording
Call Routing
IVR / Voice Recognition
SIP Trunking
Ring Groups
Virtual Extensions
Support
Business Hours
Online
24/7 (Live Rep)
Contact Center
Agent Interface
Computer Telephony Integration
Collaboration Tools
Reporting/Analytics
Quality Management
Queue Management
Auto Dialer
Interactive Voice Response (IVR)
Automated Routing
Chatbot
Workforce Management
Conversational AI Platform
Sentiment Analysis
Reporting/Analytics
Live Chat
Multi-Channel Communication
Chatbot
Multi-Language
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Pre-Configured Bot
Speech Recognition
Speech Synthesis
98
Listings
MiCloud Contact Center Business
98
Listings
Smart IVR
98
Listings
Callshark
100
Listings
Vonage Communications APIs (Formerly Nexmo)
100
Listings
DialogTech
100
Listings
IVR Studio
