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OCR
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Convert to PDF
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Multiple Output Formats
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Customer Satisfaction
360 Degree Feedback
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Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Enterprise Content Management
Workflow Management
Mobile Access
Document Management
Electronic Signature
Search
Archiving & Retention
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Version Control
Collaboration Tools
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For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
Dashboard
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Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
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NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
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Forms Management
Social Media Monitoring
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Workflow Configuration
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Network Monitoring
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Email Integration
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
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Remote Access/Control
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Review Request
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Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
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Data Extraction
Statistical Analysis
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Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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For Developers
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IVR
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Text to Speech
Voice Customization
Voice Mail
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Call Logging
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Sentiment Analysis
Customer Engagement
Audience Segmentation
Competitive Analysis
Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
Knowledge Management
Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
Business Intelligence
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Ad Hoc Reports
Key Performance Indicators
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Publishing / Sharing
Scorecards
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Built-in Course Authoring
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