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OCR
Text Editor
ID Scanning
Multi-Language
Indexing
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Convert to PDF
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Multiple Output Formats
Zone Selection Tool
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Progressive Dialer
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Customer Satisfaction
360 Degree Feedback
Analytics
Survey Management
Feedback Collection
Call Reporting
Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Enterprise Content Management
Workflow Management
Mobile Access
Document Management
Electronic Signature
Search
Archiving & Retention
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24/7 (Live Rep)
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Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
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Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
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Routing
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Workflow Configuration
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Network Monitoring
Alerts / Escalation
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
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Service Level Agreement (SLA) Management
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Document Storage
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Remote Access/Control
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Negative Feedback Management
Review Notification
Data Mining
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Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
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Contextual Guidance
For Developers
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Voice Customization
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Audience Segmentation
Competitive Analysis
Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Deployment
Android
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Installed - Windows
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iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
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Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
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Shared Inboxes
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Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Full Text Search
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Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Ad Hoc Reports
Key Performance Indicators
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Publishing / Sharing
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