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Multiple Output Formats
Zone Selection Tool
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Automated Routing
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Email Integration
Interaction Tracking
IT Asset Management
Customizable Branding
Macros/Templated Responses
Real-time Chat
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Service Level Agreement (SLA) Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Data Source Connectors
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Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
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Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
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Contextual Guidance
For Developers
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Discussion Boards
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Not Offered
Academic/Education
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Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
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Routing
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Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker