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Call Center
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OCR
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Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
Customer Service
Queue Management
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Alerts / Escalation
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Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
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Workflow Configuration
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Network Monitoring
Alerts / Escalation
Reporting/Analytics
Automated Routing
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Email Integration
Interaction Tracking
IT Asset Management
Customizable Branding
Macros/Templated Responses
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Multi-Channel Communication
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Service Level Agreement (SLA) Management
Document Storage
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Remote Access/Control
Review Management
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Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Data Source Connectors
Data Discovery
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Query Builder
Self Service Data Preparation
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Machine Learning
Visualization
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Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Customer Communications Management
Interactive Content
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Email Distribution
Batch Communications
On-Demand Communications
Personalization
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Survey Management
Text to Speech
Voice Customization
Voice Mail
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Competitive Analysis
Configurable Alerts
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Abbreviation Detection
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
Reporting/Analytics
Live Chat
Multi-Channel Communication
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Multi-Language
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Pre-Configured Bot
Speech Recognition
Deep Learning
Convolutional Neural Networks
Document Classification
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ML Algorithm Library
Model Training
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Service Desk
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Communication Management
Community Management
Content Syndication
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Analytics
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Gamification
Live Chat
Churn Management
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Collaboration
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Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Built in LMS
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
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Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker