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Help Desk
Reporting/Analytics
Self Service Portal
Interaction Tracking
Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
Complaint Management
Case Management
Routing
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
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24/7 (Live Rep)
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Training Companies
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Live Online
Webinars
Documentation
Not Offered
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Risk Management
Auditing
Mobile Access
Compliance Management
Alerts/Notifications
Risk Assessment
IT Risk Management
Internal Controls Management
Operational Risk Management
Business Process Control
Corrective and Preventive Actions (CAPA)
Exceptions Management
Legal Risk Management
Predictive Analytics
Reputational Risk Management
Response Management
Survey
Email Marketing
Question Library
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Live Chat
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Issue Tracking
Project Management
Task Management
Dashboard
Knowledge Base Management
Assignment Management
Escalation Management
Issue Auditing
Issue Scheduling
Recurring Issues
Customer Service
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
Call Center Management
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Virtual Assistant
Call Center
Reporting/Analytics
Campaign Management
Real-time Chat
Queue Management
Escalation Management
Call Logging
Call Recording
Predictive Dialer
Interactive Voice Response (IVR)
Blended Call Center
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Talent Management
Training Management
Compensation Management
Onboarding
Performance Management
Recruitment Management
Employee Lifecycle Management
Competency Management
Goal Setting
Individual Development Plans
Succession Planning
Performance Appraisal
Self Service Portal
360 Degree Feedback
Compensation Management
Customizable Templates
Skills Assessments
Individual Development Plans
Custom Rating Scales
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self-Appraisals
Weighted Performance Measures
Employee Engagement
Benchmarking
Performance Management
Negative Feedback Management
Goal Management
Employee Recognition
Pulse Surveys
Customer Satisfaction
360 Degree Feedback
Analytics
Survey Management
Feedback Collection
Call Reporting
Complaint Monitoring
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Customer Engagement
Analytics
Video Content
Gamification
Live Chat
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
360 Degree Feedback
Dashboard
Reporting/Analytics
Self Service Portal
Surveys & Feedback
Progress Tracking
Question Library
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