HighPoint Global, LLC

We elevate experiences by delivering Information Technology services, contact center support, training, and media services that conquer challenges through applied agility, innovation experience

HighPoint Digital’s Service Offerings

All our services are integrated to provide the most efficient outcomes, improve quality, delivery and ease of citizen engagement HighPoint has 10+ years of contact center optimization experience, supporting over 15 contact centers and over 15,000 Customer Service Representatives Our Agile Development approach is team-centric, holistic from architecture and design to modernizing software development processes Experts in designing and building platforms, mobile apps, websites, video content and social media to engage and inform citizens and federal employees Highly skilled in providing innovative solutions for our customers, building, managing, and modernizing infrastructures for data aggregation, analysis, visualization and reporting HighPoint has 15+ years delivering training products to 20,000 users while exceeding SLAs and maintaining a 99 3% quality score and a 96% learner satisfaction score HighPoint has a long history of providing innovative and effective IT and customer experience solutions to the federal government Here are some case studies that show how HighPoint’s solutions have helped agencies meet their goals

Our Work Impacts Millions Of Citizens Every Day

11 MILLION PEOPLE through HUD systems living in multi- housing facilities 203 MILLION CITIZENS using the federal banking system 2 MILLION TROOPS across 550 global locations through food ordering and receipt system 60 MILLION MEDICARE BENEFICIARIES accessing health care daily 8 5 MILLION CITIZENS accessing regulations daily

Our Clients and Values

Our C A R E S values inform how we conduct business with clients, partners and within our organization We make decisions in favor of our clients without exception We are committed to a culture of moving quickly to solve problems We inclusively respect people, value diversity and committed to equality and openness We foster a culture of innovation and better ways to do things We value and recognize contributions to our communities and the countries we serve

• Statistics In order for us to improve the website's functionality and structure, based on how the website is used
• Marketing By sharing your interests and behavior as you visit our site, you increase the chance of seeing personalized content and offers