HigherRing

HigherRing is an outsourcing company that provides managed customer service and operations staff based in the United States. It describes itself as an ethical partner for socially responsible companies and holds B Corp certification.

Products and services

• Customer service support: takes over client enquiries and responds on the client's systems.
• Financial operations support: trained people handle back-office finance tasks.
• Team documentation: records the client's training so new staff never need retraining.
• Systems setup: can work in existing tools or suggest and set up suitable ones.
• Reporting: supplies live insights, monthly metrics and a weekly alignment call.

Who it works with

Its clients are companies wanting managed support staff so they can concentrate on their own products or services. The onboarding process runs from an introductory call through matching people, access to systems and launch.

Key facts

• Certification: B Corp
• Staffing base: United States