GMS Connect

GMS Connect provides call centre services to health plans and membership associations from sites in Orlando and Fort Lauderdale, Florida. Its agents work in English and Spanish, and the company says it has supported Medicare, Medicaid, ACA and commercial lines of business for 30 years.

What GMS Connect offers

• Sales and member outreach: outbound calls to members, including health needs assessments.
• Enrolment and acquisition: lead generation, new member sign-up and enrolment processing.
• Field agent support: booking appointments for field sales agents and handling seminar registrations.
• Plan change communication: calls explaining rate, plan and benefit changes.
• Retention: win-back and retention campaigns.
• Post-discharge follow-up: calls to members after a hospital stay.

Clients

It serves health plans and associations in healthcare, insurance, finance and association services. It cites better HEDIS scores, higher engagement and more primary care visits among client results, and trains agents in conversational techniques.

Key facts

• Based in: Orlando and Fort Lauderdale, Florida, United States
• Languages: English and Spanish
• Experience: 30 years, by its own account
• Lines of business: Medicare, Medicaid, ACA and commercial