Global Healthcare Resource

Global Healthcare Resource provides revenue cycle management and patient call centre staff to healthcare organisations. Its teams work as an extension of a client's own office, handling billing, coding, claims follow-up and patient calls. The company has an office in Manila, the Philippines, and says it has worked in this field for over 20 years.

What Global Healthcare Resource offers

• Medical billing — end-to-end billing aimed at cleaner claims and faster reimbursement.
• Medical coding — coding support with an eye on compliance.
• Accounts receivable follow-up — chasing unpaid claims to improve cash flow.
• Patient call centre — inbound and outbound calls to improve patient experience.
• Eligibility and medical records — insurance eligibility checks and medical record services.

Who it works with

The firm serves healthcare organisations in the U.S. A dedicated team is assembled, trained and managed for each client, and it is usually fully running in about 30 days.

Key facts

• Office: Manila, Philippines
• Team: more than 6000 HIPAA-compliant coders, billers and call centre agents
• Certification: SOC 2 Type 2 compliant
• Experience: over 20 years