Fortuity

Fortuity runs contact centre services and consulting from Columbus, Ohio. It concentrates on staffing, one of the hardest parts of running a contact centre, and designs a different mix of support for each client instead of a standard call centre model. It can work inside the client's operation or from its own site.

Products and services

• Contact centre staffing: supplying agents to handle customer contacts.
• Outsourced contact centre operation: running customer support from Fortuity's own centre.
• Consulting services: building a set of services that balances service quality against running costs.
• Implementation support: helping clients put recommended changes in place in their own centres.

Customers and markets

Fortuity serves companies that want faster issue resolution and more satisfied customers. It also hires promising inner-city candidates, working with community partners who help staff deal with barriers that keep them moving in and out of work. A former mayor of Columbus has endorsed its approach.

Key facts

• Based in: Columbus, Ohio, United States
• Hiring model: Recruits inner-city candidates backed by community support partners