BPO Service Company

Fortuity

A Columbus contact centre provider and consultancy tackling call centre staffing with tailored service mixes

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TrustList summary

Fortuity runs contact centre services and consulting from Columbus, Ohio. It concentrates on staffing, one of the hardest parts of running a contact centre, and designs a different mix of support for each client instead of a standard call centre model. It can work inside the client's operation or from its own site.

Products and services

Contact centre staffing: supplying agents to handle customer contacts.
Outsourced contact centre operation: running customer support from Fortuity's own centre.
Consulting services: building a set of services that balances service quality against running costs.
Implementation support: helping clients put recommended changes in place in their own centres.

Customers and markets

Fortuity serves companies that want faster issue resolution and more satisfied customers. It also hires promising inner-city candidates, working with community partners who help staff deal with barriers that keep them moving in and out of work. A former mayor of Columbus has endorsed its approach.

Key facts

Based in: Columbus, Ohio, United States
Hiring model: Recruits inner-city candidates backed by community support partners

Summary written by TrustList from the business's own published information, Sep 2026.

Rankings

Fortuity is ranked on 1 TrustList ranking at #4.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Fortuity has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 1 ranking

#4of 6
Ohio
Its profile: “Fortuity runs contact centre services and consulting from Columbus, Ohio.”
Of the 6 here, 2 also cover advertising and 2 also cover medical.
Behind Excel Lead Development, ahead of Great Lakes Billing.

As of 2026-10-31. Organic ranks only; sponsored placements are never ranks. How TrustList ranks