Finchley Court

Finchley Court is a call handling company based in Birmingham, UK. It answers telephones for businesses at any hour, passing callers through or sending messages by text or email. It is a trading name of Global Out Sourcing (1990) Limited and has provided help desk and customer support since 1990.

Products and services

• Telephone answering: a personal assistant takes the call as if working in the client's own office, then transfers it or sends a message.
• Call scripting and routing: call flows built with the client so calls reach the right person.
• Online portal: call logs, editable details and call statistics, including a caller heat map.
• Live chat: handling website visitors' chats as well as calls.
• Extra services: email and text messaging, call conferencing and credit checks.

Who it works with

The company takes calls for businesses of many kinds, including grease management firms and companies that need customer support through their own websites.

Key facts

• Based in: Birmingham, UK
• Trading since: 1990
• Hours: answers around the clock, every day of the year
• Volume: averages about 14,000 calls monthly