eCall

eCall is a call centre outsourcing company with its main office in Kyiv, Ukraine. It answers customer calls and makes sales calls on behalf of other businesses, and says it has done so for about eighteen years.

What eCall offers

• Inbound call handling — answering customer questions and requests.
• Sales calling — warm and cold outbound calls.
• Calls and requests processing — handling volumes of enquiries for large clients.
• Mass calling — automated calling to many contacts at once.
• Back-office support — staff who work behind the phone team.

Who it works with

Clients come from different industries in Ukraine, Germany, Great Britain and elsewhere. Its case studies cover a mobile operator and a delivery service. The site reports over 160 regular clients.

Key facts

• Based in: Kyiv, Ukraine
• Experience: about 18 years
• Team: 900 operators and 100 back-office specialists