Direct Scouts

Direct Scouts runs a call centre in Istanbul that handles customer contact for companies on their behalf. It works by phone, live chat and email and supports seven languages, and many of its agents have lived abroad, for example in Germany. The firm also points to Istanbul's one-hour time difference from core European markets.

What Direct Scouts offers

• Inbound service: answering customer and prospect queries by phone and other channels.
• Outbound sales: telephone sales, customer acquisition and relationship calls aimed at raising client sales.
• Written communication and back office: correspondence, document management and lettershop work to streamline client processes.
• Multichannel direct sales: fitting call centre work into a client's wider mix of sales channels.

Who it serves

International companies, including firms in Germany, that want customer service or telesales run from Istanbul, including large global firms.

Key facts

• Based in: Istanbul
• Languages: support in seven languages
• Channels: phone, live chat and email