CSC Telecom

CSC Telecom sells communication services to business customers through a site written in Estonian. Its range covers phone lines, mobile, messaging and IT support, and it has added AI voice tools and its own CRM for customer service teams.

What CSC Telecom offers

• Business telephony — cloud PBX, SIP trunks and voice calling through Microsoft Teams, with links to CRM systems.
• Mobile service — business mobile plans, data SIM cards and mobile integration with CRM.
• SMS services — bulk and marketing messages, email-to-SMS alerts and an SMS API for other systems.
• Contact centre tools — handling of calls and email, call recording, cloud IVR, conferencing and fax.
• Phone numbers — local numbers, short numbers, numbers in other countries and 800 and 900 series lines.
• IT services — Microsoft 365, web and server hosting, remote support, video surveillance and office equipment.

Who it works with

Its services are aimed at companies of any size, from small offices to call centres, and at public bodies working on smart city projects.

Key facts

• Own CRM: CSC CRM, a shared customer system for whole teams
• AI products: a voice AI service and a multi-agent AI tool