Crystal Billing Services

Crystal Billing Services takes on insurance billing for medical practices so clinicians can concentrate on patients. All of the work is carried out by its own staff in Phoenix, Arizona, with no offshore outsourcing.

What Crystal Billing Services offers

• Pre-approvals — pre-authorisations, pre-notifications, pre-certifications and pre-determinations with insurers.
• Claims handling — filing medical claims, processing them and following up until they are resolved.
• Claim appeals — challenging denied claims where needed.
• Coding advice — guidance on coding so practices receive the full reimbursement insurers allow.

Who it works with

It serves medical practices. The team is made up of experienced billers and Certified Professional Coders who deal directly with insurance companies. Practices can send claims when they are ready rather than on a fixed cycle, and the firm says it aims to cut the share of claims that go uncollected. It describes honesty, fairness and transparency as its core values.

Key facts

• Based in: Phoenix, Arizona
• Staff: billers and Certified Professional Coders
• Delivery: all work done in-house in the US