Contax 360

Contax 360 is an outsourcing company that runs contact centre and back-office work from two sites in Jamaica and a facility in Florida. Its Jamaican staff are native English speakers working in US time zones, and agents can also be placed at a client's premises or work from home.

What Contax 360 offers

• Customer interaction — multichannel support by phone, email, chat and social media.
• Finance and accounting — processing work that keeps finance tasks efficient and compliant.
• Back-office transactions — anything from data entry to complex transactions that need checks and validation.
• Legal and healthcare processing — taking on demanding, time-heavy processes as an extension of the client's team.
• IT and software operations — tiered technical help desks for customers or employees.
• Managed security — round-the-clock managed security services for network and information security operations.

Who it works with

The company serves organisations that want nearshore, onshore or remote teams, mainly for the US market.

Key facts

• Locations: Jamaica (two sites) and Florida, USA
• Ownership: privately owned; recognised as a women- and minority-owned business
• Delivery models: nearshore, onshore, co-located and virtual