ContactCentre.ie

ContactCentre.ie is an outbound calling business in Carndonagh, County Donegal, where 50 local callers work on telephone campaigns for Irish and international clients. Its owner has 28 years in outbound calling, and clients deal with the owner directly about each piece of work.

Products and services

• Market research: telephone fieldwork, polling and interviews, including national polls.
• Charity fundraising: regular giving, reactivating lapsed donors, upgrades and following up donor leads.
• Customer or member calling: campaigns that need a capable caller and a clear outcome.
• Campaign reviews: finding the point where a struggling calling campaign is failing before changing it.
• Same-agent callbacks: the agent who made first contact owns the follow-up call.

Customers and markets

Its clients include charities and non-governmental organisations, market research agencies and businesses. It has taken calls for the RTÉ Does Comic Relief appeal night.

Key facts

• Based in: Carndonagh, County Donegal, Ireland
• Team: 50 people, 25 full-time and 25 flexible
• Experience: owner has 28 years in outbound calling; the company has run for 13 years
• Results: more than 150,000 regular givers signed up for charities