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BPO Service Company

CallTools

Cloud call centre software combining a dialler, web phone and built-in CRM for inbound and outbound teams

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TrustList summary

CallTools makes cloud call centre software, sold as the Power Contact Center, for teams that run inbound and outbound calling. The product combines dialling, contact management and messaging in one agent screen, and the company provides its own support team.

Services

  • Cloud dialler: outbound campaign dialling designed to manage contact rather than simply work through lists.
  • Integrated web phone: incoming calls reach agents even while a dialling campaign is running.
  • Built-in CRM: contact records, campaign organisation and a full history of calls, texts and emails.
  • SMS and email: custom or template text messages with attachments, email and appointment booking from one toolbar.
  • Inbound queues: agents join and leave call queues with one click.
  • Number reputation monitoring: tracking phone number reputation to keep answer rates up, plus flags for mobile numbers and DNC lists.

Clients

The software is aimed at call centre managers and their agents, from small teams to larger operations that need to scale quickly.

Key facts

  • Deployment: cloud-hosted
  • Integrations: sends contact details to third-party CRM systems
  • Support: in-house support team

Summary written by TrustList from the business's own published information, Sep 2026.

Rankings

CallTools is ranked on 1 TrustList ranking at #34.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. CallTools has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 1 ranking

  • #34of 16
    Canada

    Of the 16 here, 12 also cover medical and 9 also cover business services; 3 also work in United States and 3 also work in California.

    Behind Calgary Sales Team, ahead of Calltronics.

As of 2026-10-30. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

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