CallTools

CallTools makes cloud call centre software, sold as the Power Contact Center, for teams that run inbound and outbound calling. The product combines dialling, contact management and messaging in one agent screen, and the company provides its own support team.

What CallTools offers

• Cloud dialler — outbound campaign dialling designed to manage contact rather than simply work through lists.
• Integrated web phone — incoming calls reach agents even while a dialling campaign is running.
• Built-in CRM — contact records, campaign organisation and a full history of calls, texts and emails.
• SMS and email — custom or template text messages with attachments, email and appointment booking from one toolbar.
• Inbound queues — agents join and leave call queues with one click.
• Number reputation monitoring — tracking phone number reputation to keep answer rates up, plus flags for mobile numbers and DNC lists.

Who it works with

The software is aimed at call centre managers and their agents, from small teams to larger operations that need to scale quickly.

Key facts

• Deployment: cloud-hosted
• Integrations: sends contact details to third-party CRM systems
• Support: in-house support team