CallShaper

CallShaper is cloud-based contact centre software for inbound, outbound and blended call centres. It gives managers one platform for dialling, lead handling, reporting and compliance, and can be run across several sites and vendors.

Products and services

• Predictive and blended dialling: an automatic predictive dialler for outbound and blended campaigns.
• Inbound support: omnichannel tools and inbound call tracking for customer service teams.
• Answering service tools: call handling and dispatch features built for telephone answering services.
• Scripting and integrations: do-it-yourself call scripts and links to third-party systems, with no coding needed.
• Lead management and reporting: lead handling options and detailed reports on agent and media performance.
• Built-in compliance: state calling rules, holidays, TCPA wireless restrictions, time zones and caller ID handled inside the system.
• AI agents: automated agents to take on workflows.

Who it serves

CallShaper serves sales and telemarketing call centres, customer service operations and telephone answering services across the United States, including healthcare call centres.

Key facts

• Deployment: cloud-based
• Quality tools: a built-in quality assurance scorecard
• Sites: supports teams spread across multiple locations