Call2Customer

Call2Customer, which trades as Call2Customers, is an outsourced call centre in India that supports businesses at home and abroad. It pairs AI calling tools with human agents and handles phone, email and chat work for clients in the USA, UK, Australia, Dubai and India.

What Call2Customer offers

• Inbound customer support — phone, email and chat help for a client's customers, including 24/7 helpdesks.
• Outbound telemarketing — sales calls to customers and distributors, and B2B campaigns to sign up new accounts.
• Lead generation — AI makes first contact and hands interested prospects to human staff.
• Onboarding and back office — sign-up, KYC checks, order booking, invoicing and delivery coordination.
• Specialist helplines — corporate travel helpdesks and phone interpreting for medical staff.

Who it works with

Named clients include the National Internet Exchange of India, where it gives first-line support for .IN domains, the Times Group for finance app onboarding, the shipping service Vamship, Greek telecom firm Tazamobile and a UK fostering service.

Key facts

• Based in: India
• Markets served: USA, UK, Australia, Europe, UAE and India
• Channels: phone, email, chat and AI voice agents