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BPO Service Company

ARC Pointe

US-owned nearshore BPO provider running call centres and virtual assistant services for small and medium-sized businesses

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About ARC Pointe

ARC Pointe is a business process outsourcing company that runs physical contact centres in the Dominican Republic and Panama, together with virtual teams working globally. It is US owned and operated, and clients can choose between an on-site centre and remote virtual staff.

What ARC Pointe does

Call centre services: handling high call volumes for customer service, sales support and issue resolution.
Virtual contact centres: remote teams that give flexible, scalable coverage.
Virtual medical assistants: staff who take on billing, case management and chart updates for medical practices.
Virtual office assistants: remote admin support for law firms and other businesses.
Front-office and back-office BPO: outsourced processes across different industries, run by dedicated programme managers.

Customers and markets

The firm mainly serves small and medium-sized businesses, including medical practices and personal injury law firms. A testimonial from Bath Fitter describes the company doubling its booking rate year on year.

Key facts

Locations: Dominican Republic and Panama, plus virtual operations
Ownership: US owned and operated
Workforce: reports low staff attrition

Profile written by TrustList from the business's own published information, Sep 2026.

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