Answerpoint

Answerpoint is a British call answering company whose UK-based receptionists pick up calls in a client's business name. It has more than 25 years of experience in telephone answering and virtual reception work, and serves anyone from start-ups to large corporates.

What Answerpoint offers

• Telephone answering — receptionists answer in the company's name, follow an agreed greeting and take clear messages.
• Virtual receptionist and PA support — transferring calls, handling customer queries and making appointments.
• Switchboard overflow and call diversion — cover when in-house staff are busy or unavailable.
• Order taking and customer support — from basic message taking through to call centre work.
• Virtual numbers — business numbers that forward to the Answerpoint team.

Who it works with

• Recruitment agencies and property agents
• Law firms and corporate teams
• Construction firms and small businesses

Key facts

• Based in: United Kingdom
• Experience: more than 25 years in call handling
• Contracts: no long-term contracts
• Set-up: clients forward calls from their existing number