AnswerForce

AnswerForce is a phone answering company built around service professionals such as contractors and home services businesses. Its receptionists work remotely from home offices as a distributed team, covering calls at any hour and helping customers book call-outs and site visits.

What AnswerForce offers

• 24/7 live answering — every call picked up by a person, including nights, weekends and holidays.
• Virtual receptionists — remote staff who answer in the client's name and follow a customised script.
• Appointment setting — booking of call-outs, site visits and other appointments around the clock.
• Bilingual answering — calls handled in both Spanish and English.
• Call centre services — a flexible model for larger call volumes, plus call-backs and outbound lead follow-up.
• Tech toolkit — call recording, forwarding and integrations that capture call data on the client's platforms.

Who it works with

AnswerForce focuses on home services companies, contractors and small business owners. Mathnasium franchises and ACE handyman services are named as users of its live receptionists.

Key facts

• Team model: distributed receptionists working from home offices
• Languages: English and Spanish
• Reporting: a summary of every call or chat it handles