BotsNext

BotsNext designs and builds AI chatbots that let brands hold automated conversations with customers. Its bots run on WhatsApp, Facebook Messenger, Skype, websites, WordPress and Twitch, and it works with ecommerce, healthcare and larger enterprises.

What BotsNext offers

• Custom chatbot development — conversational bots built around a client's products and services.
• Support automation — bots that answer frequent questions and complete simple service transactions, easing the load on human agents.
• Engagement and retention — personalised messages, service updates and feedback collection inside the chat.
• Content delivery — bots that suggest articles, videos, podcasts and tutorials to users.
• Performance tracking — dashboards, audience segmentation, data export and A/B testing of bot strategies.

Who it works with

Portfolio examples include a debt assistant bot, a bot that helps users cancel service contracts, and a travel bot for an international railway company covering major European cities.