Floatbot - Bot Development Company
Floatbot
FLOATBOT UNO - CONTACT CENTER AI FLOATBOT NEO - ASR AS A SERVICE FLOATBOT ARMOR - VOICE BIOMETRICS FLOATBOT - AI AGENT ASSIST FLOATBOT QnA - COGNITIVE SEARCH
BY USE CASE INCREASE DIGITAL SALES AUTOMATE CLAIMS SUBMISSION CORPORATE BANKING RETAIL BANKING AI AGENT ASSIST AUTOMATED COLLECTION BY INDUSTRY BANKING INSURANCE BPO BY ISV PLATFORM BY USE CASE + INCREASE DIGITAL SALES AUTOMATE CLAIMS SUBMISSION CORPORATE BANKING RETAIL BANKING AI AGENT ASSIST AUTOMATED COLLECTION BY INDUSTRY + BANKING INSURANCE BPO BY ISV PLATFORM + FINASTRA Q2 GENESYS FIVE9
INCREASE DIGITAL SALES AUTOMATE CLAIMS SUBMISSION CORPORATE BANKING RETAIL BANKING AI AGENT ASSIST AUTOMATED COLLECTION BY INDUSTRY + BANKING INSURANCE BPO BY ISV PLATFORM + FINASTRA Q2 GENESYS FIVE9
INCREASE DIGITAL SALES AUTOMATE CLAIMS SUBMISSION CORPORATE BANKING RETAIL BANKING AI AGENT ASSIST AUTOMATED COLLECTION
BANKING INSURANCE BPO
FINASTRA Q2 GENESYS FIVE9
VOICEBOT AND CHATBOT PLATFORM SaaS-based, no-code Conversational AI platform helping Insurance Carriers and Fintechs increase Digital Sales, automate Inbound and outbound calls, and deliver delightful customer support – we can help you too
CONTACT CENTER AI ASR AS A SERVICE AI AGENT ASSIST HERE'S WHAT OUR CUSTOMERS SAY I have worked closely with the Floatbot team on deploying their agent-assist product The foundational element of any conversational AI product is the accuracy in identifying the intent And integrating these capabilities in the call flow in a very contextual manner The Floatbot platform exceeded my expectation in identifying the right knowledge article based on the provided inputs Read More The Floatbot team was very responsive and fast in adopting new ideas, which is critical for any innovation-led transformation project We were able to implement the solution 70% faster than other similar solutions I have worked with In our deployment, we saw a significant improvement in the speed of accessing the correct answers by the users, thereby improving the efficiency and customer satisfaction metrics With Floatbot, we will be able to push the same agent-assist bot to a customer-facing chatbot or Voicebot for self-serve, reducing our effort by 60% for future self-serve deployments Read less We signed contract with Floatbot to automate outbound calls and to generate qualified leads We are extremely pleased with Floatbot platform capabilities and their Voice AI technology In last 2 months, we were able to generate revenue of $400,000+ though Floatbot's Voicebot At present, we are able to generate 20% of our total qualified leads through Voicebot We aim to generate at least 80% of our total qualified leads through Floatbot's Voice AI platform, in next 3 months We got almost 24x7 support from Floatbot's team I would highly recommend Floatbot to anyone looking for Voice AI to automate their contact center operations
Jimmy & Team has been an amazing support for us and Floatbot's capability of deploying the bots in Omni-channels along with its strong AI, helps our product to stand out from other competitors We are not only seeing great interest from customers who are already using telemarketing and handling contact center but also companies who recognize the importance of digital transformation
EFFECT IN NUMBERS A deep-tech AI Chatbot and Voicebot that helps you achieve business results that matter
Increase in CSAT (Customer Satisfaction) Reduce Cost of Customer Support Costs END-TO-END CONVERSATIONAL AI PLATFORM Engage your customers across 15+ customer-facing channels - Text/SMS, Facebook Messenger, WhatsApp, Websites, Mobile Apps, and more - with an omnichannel chatbot The bot has self-learning NLP, which means it self-learns from unstructured data - website pages, Knowledgebase, PDFs, Word documents, etc It also supports co-browsing and audio/video calls
Automate up to 90% of inbound/outbound calls for sales or customer support operations with AI-Powered Voicebot The bot, powered with battle-tested high-accuracy NLP, can carry out sophisticated human-like conversations and address objections intelligently
Leverage an AI-power assistant (AI Agent Assist) that suggests real-time answers to human agents while talking (or chatting) with customers The bot frees your agents from the tedious task of searching for the appropriate information in knowledgebase, scripts, and documents
Implement ASR as a Service to transcribe up to 100% of calls 3X faster with 40% less operational costs Build voice-based applications with deep tech ASR (Automatic Speech Recognition) or speech-to-text functionality that yields 95%+ accuracy
Boost Agent Productivity with AI Agent Assist, so human agents can focus on building relationships with customers rather than searching for appropriate information in scripts, documents, or knowledgebase
Chatbot
