Haptik

Haptik is a conversational AI company that builds AI agents for customer experience, including voice agents that handle phone calls. Its site also carries the name Jio Haptik, and it says more than 500 enterprises use its agents.

Services

• Voice AI agents: phone agents that understand callers, route calls by need and reply in many languages.
• Chat and web agents: AI agents for support, product recommendations and bookings across web and chat.
• Lead qualification: an AI agent that captures and qualifies leads for personal follow-up.
• Business data grounding: training agents on a company's knowledge base, website and product catalogue.
• Human handover: passing complex queries to human agents, with live chat and shared interaction history.

Customers and markets

Enterprises that handle large volumes of customer queries, sales and bookings.

Key facts

• Languages: 100+ languages
• Customers: more than 500 enterprises, according to the site
• Models: several large language models, so clients can choose the one that fits