Haptik

About Haptik

From product discovery to payment, use our WhatsApp solution to help customers seamlessly connect with your brand

Turn followers into customers and deliver instant responses to all your DMs and mentions with Instagram chatbots

Convenient and conversational, facilitate direct engagement with your customers on their favorite social channel

Start conversations that are engaging, generate leads, drive sales, and deliver on-demand support directly on your website

Delight customers from your first interaction with them Talk to them soon after they search for your brand on Google

Solutions for Every Industry

Industry-specific use cases designed to increase leads, transactions, and repeat purchases One of Asia's most prominent insurance companies, Kotak Life, built a chatbot to enable policy purchases on WhatsApp The WhatsApp Chatbot has been highly rated by users and has received a CSAT score of 82%

Lakme, India's leading beauty brand, has pioneered a new way to shop for makeup - through WhatsApp The chatbot can help customers find the right products and even recommend the most popular items in each category The WhatsApp bot is perfect for busy women on the go who want an easy and convenient shopping experience

Upstox, one of Asia’s largest investment platforms, partnered with Haptik to build a WhatsApp chatbot to onboard new users and guide them in their investment journey Our solution helped Upstox handle ~4M conversations and onboard more than 220K customers

Jio Health Hub had a goal to increase user engagement and registrations, as well as provide proactive support With Haptik's help, JIVA was created- a WhatsApp virtual assistant that led to a 21% growth in unique users

Ryan International, a leading education institution, uses WhatsApp as a channel to regularly update students and push them further in their learning journey The chatbot sends reminders, tips, progress reports, and learning materials on a regular basis

By partnering with Haptik, Zoop India was able to build a WhatsApp chatbot that makes it easy for passengers to order food and have it delivered to their seats Passengers can use their PNR number when placing an order at one of the participating restaurants along their train route

The goal of Disney Hotstar was to provide scalable customer support with a fast and supremely efficient customer experience Haptik built an intuitive WhatsApp chatbot that resulted in a 97% improvement in query resolution time, reducing first response time from three hours to 30 seconds

Know our product differentiators for increased efficiency & revenue

Haptik’s Conversational Commerce platform personalizes buying guidance & purchase recommendations to drive higher conversions

Go beyond surface-level data & glean deeper insights using intelligent analytics to achieve higher ROI and offer superior customer experience

Our best-in-class NLU capabilities & industry-specific Smart Skills help brands to get started quickly while ensuring high accuracy and performance

Get the expertise & support of our in-house experts to grow your brand using Haptik’s Conversational Commerce platform

What Are Our Customers Saying?

About business impact achieved, solutions delivered & more "Haptik has been pivotal in helping us fire up our sales pipeline with an AI-powered chatbot and giving us a competitive advantage on our mission to drive exceptional customer experiences at scale" "KAYA, Kotak Life’s AI-enabled virtual assistant, built along with Haptik, has helped improve customer servicing capabilities Kotak Life is now resolving a large part of customer queries real-time 24/7 " "Partnering with Haptik has helped us revolutionize our customer experience & brought us closer to our goal of serving & engaging with our customers in the most hassle-free safe & transparent way "