Grand Matrix Consulting Inc.

Grand Matrix Consulting Inc. supplies managed IT services and acts as an outsourced IT department for its clients. It monitors and looks after existing IT setups from a remote monitoring facility.

What Grand Matrix Consulting offers

• Managed services — asset management, monitoring, remote control and service request tools.
• Round-the-clock maintenance — remote and on-site support around the clock.
• Service desk — help for staff aimed at reducing downtime.
• Server management — daily oversight of servers with monitoring at all hours.
• Device management — desktops, laptops and other computers, covering hardware, software, security and user permissions.
• Backup and disaster recovery — protection and recovery arrangements.
• Virtual CIO — planning to keep IT aligned with business needs.

Who it works with

Organisations that want to hand IT administration to an outside team. The firm also deals with vendors, contracts and licensing for clients.

Key facts

• Model: fixed managed service with no extra charge when issues arise, as stated