Dataphiles Ltd

Bespoke software from Yorkshire, now centred on PatientComms

PatientComms is the main product of Dataphiles Ltd, a Yorkshire software company that manages patient messages for clinics and hospitals. The company has been a web and database developer for some seventeen years, building web and database systems, and apps for organisations that wanted systems tailored to their processes. Its current focus is healthcare, where the same technical skills are applied to patient-facing software.

Patient portals linked to clinic systems

PatientComms works with a clinic's practice management or electronic health record system. It provides a patient portal and virtual waiting room, which the company presents as a way to modernise the experience for patients and for staff at the same time. The system is designed to integrate quickly and flexibly, so that a practice does not have to replace its existing systems to use it.

Recalls, intake and pre-payment

Several features are aimed at reducing the work a practice does by hand. Automated recalls send scheduled messages that prompt patients to rebook. Digital intake lets patients complete forms before they arrive, and assisted check-in finishes the process on the day. Pre-payment at the point of booking is another feature, and pre-payment has helped clinics approach near-full attendance among new patients who book this way.

Layer for vendors and white-label use

Dataphiles also sells the same messaging capability to technology firms. Clinical software vendors can offer PatientComms as a white-label or co-branded layer, so their own customers receive patient communication without the vendor building it. The company says this lets vendors expand their product range faster and at lower cost, and that the integration works with any healthcare IT system through several routes.

Reach and reported results

The company reports deployment across more than 2,000 sites, with more than 40 million patients served and more than 100 million appointments managed. It says the platform has been associated with better patient retention, reduced no-shows, and around twenty minutes saved per appointment, and it cites high satisfaction scores from patients.

Working with the company

Dataphiles sees its role as a team that advises on strategy, guides clients through change and delivers the software. Its stated approach is that it does not simply integrate software but works as a dedicated partner on each customer's patient engagement goals, with long-term support.