Continua Mercadotecnia Interactiva

Continua Mercadotecnia Interactiva is a digital marketing and communications company in Mexico that began in 2007. It helps brands with digital transformation, from strategy and user experience design to the channels they use to talk to and serve customers, and has added AI-based tools for customer service.

What Continua Mercadotecnia Interactiva offers

• Multichannel messaging — email marketing, SMS and WhatsApp messaging platforms for sending customer communications on time and securely.
• AI customer service — conversational assistants and avatars that give instant answers and support customers around the clock.
• Digital strategy — designing customer journeys, service flows, communication channels and process automation.
• Web design and development — sites built to be easy to find and navigate.
• Email design — a specialist team designing emails for all kinds of communication.
• Digital assistance centres — search and support tools that link to a site's own content.

Who it works with

Continua works with companies that want better communication with their customers and staff, and has partnered with other business partners to deliver its platforms.

Key facts

• Based in: Mexico
• Founded: 2007
• Channels: email, SMS and WhatsApp