Funeral Director's Answering Service

Funeral Director's Answering Service takes phone calls for funeral homes. Its operators work only in the funeral industry and are trained to handle sensitive calls with patience and care.

Products and services

• Call answering: phone answering with scripts the funeral home writes, including the questions to ask and the data to collect.
• Message delivery: messages sent by text or email as soon as they are taken, or as a daily list.
• Mobile app: a compliant mobile app for reading collected data, forwarding messages and replying.
• Call transfers: calls passed to designated staff under the funeral home's own rules, such as the nature or time of the call.
• Non-urgent calls: low-priority calls held until the next business day, or sent to the app or by email.

Clients

Funeral homes in the USA and Canada.

Key facts

• Started: 2006, when the business set out to serve funeral homes.
• Data access: Collected data is available through a compliant mobile app.