BPOXpert

BPOXpert offers outsourced customer contact and administrative support for businesses in the United States and abroad. The company runs dedicated teams for phone, email, chat and data work, and says its people have many years of outsourcing background.

What BPOXpert offers

• Inbound call centre — answering customer calls and resolving issues.
• Outbound call centre — calls aimed at generating leads and sales.
• Content moderation — reviewing user content for safety and compliance.
• Staff augmentation — supplying extra team members to clients.
• Email and chat support — written customer responses.
• Back-office support — administrative and data processing tasks.
• Technical support — troubleshooting and IT assistance.

Who it works with

The firm addresses companies wanting to outsource customer service and operations instead of building in-house teams.

Key facts

• Market: United States and international clients
• Coverage: round-the-clock teams