Appletree Answers

Appletree Answers provides live telephone answering and inbound call centre services for businesses that do not want to miss calls. Its agents cover the phone at any hours the client chooses, including nights and weekends.

Products and services

• Live answering: trained receptionists who pick up calls in the client's name.
• Virtual receptionist: front-desk call handling without an on-site employee.
• Call routing: passing callers to the right person.
• Message taking: recording and forwarding what callers say.
• Appointment scheduling: booking appointments for the client.
• Call centre services: larger inbound call handling that can be tailored and scaled.

Who it works with

The service is aimed at organisations of many sizes and sectors, with a page for each industry served. Agents can identify who is on the line so the client can decide whether to take the call or have a message taken.

Key facts

• Availability: around the clock
• Customisation: call handling set up around each client's requirements