Ascensos

Ascensos is an owner-managed customer service outsourcer that describes itself as a boutique contact centre. It handles customer contact for retail and consumer brands across the UK and Europe, and avoids the large corporate approach.

Its website now carries a link to Firstsource, suggesting a change in ownership.

What Ascensos offers

• Customer service outsourcing — front-line support for retail customers.
• Omnichannel contact — voice, chat and other channels, including a live answering service.
• Technology blend — AI, analytics and automation alongside multilingual human agents.
• Home working network — agents who work remotely, which lets the service scale.

Who it works with

Consumer retail brands in grocery, food service, fashion, home improvement, healthcare, wellbeing, leisure and insurance.

Key facts

• Contact centres: the UK, Romania, Turkey, Trinidad and South Africa
• Ownership: owner-managed and founder-led