BA Insight is now part of Upland Software!

a search experience that gets the right results.

Relevant  ❯  Personalized   ❯  Actionable

Deliver an Intelligent Web-like Search Experience:

Put an end to bad search experiences

A bad search experience reflects poorly on your business and brand Provide a search experience that is relevant, personalized and actionable

“I searched for pricing – I got a long list of PDFs with the word “Pricing” in them Useless ” *Enterprise search solution that incorporates natural language processing and image recognition to improve search results.

“I asked for the status of my issue I got ‘no results found’ ” “I just wanted to know what the vacation policy is – I got the Beijing office WIFI password ” This pharmaceutical company had a vision of a single search box, just like users have on the internet, that provides a connected experience to all employees Learn about the solution they were able to implement to achieve this

Create a web-like search experience

Connect searches with answers regardless of where they are

Delight your users with actionable search experiences

Create a search experience, which connects all of your systems:

• Natural Language Search Amazon Lex, LUIS, RASA
• Amazon Lex, LUIS, RASA
• Machine Learning for personalized recommendations
• Search from the apps your users spend time in
• Instant previews of entire documents, regardless of location

Turn system-by-system searches into one search box.

A unified search environment enables users to find information wherever it exists from wherever they are

Turn customer questions into self-serve answers.

Every interaction with your portal should be a personalized experience that quickly delivers what customers seek

Turn visitors into customers.

Providing an exceptional website search experience will help your visitors learn, engage, and convert

BA Insight’s Software Portfolio

Provides transformative, connected search experiences for all kinds of users.

BA Insight’s software integrates with

Why people are using BA Insight

Finding answers should be easy

Infrastructure – yours or ours, Search engines, AI platforms

Low total cost of ownership

No/low customization means a small number of staff members needed to deploy and maintain

From vision to production, deployment happens in weeks as opposed to months

Quickly find information independent of where you are or where it resides

Deliver relevant,

personalized and actionable search results.