SmartHub

SmartHub is enterprise search software from BA Insight, which is now part of Upland Software. It brings results from many systems into a single search box. The product uses natural language processing and image recognition to make results more relevant.

What SmartHub offers

• Unified search: one search environment across separate systems.
• Natural language search: works with tools such as Amazon Lex, LUIS and RASA.
• Personalised results: machine learning drives tailored recommendations.
• Search in context: users can search from the apps where they already work.
• Instant previews: whole documents can be previewed wherever they are stored.

Who it works with

Employees looking for internal information, customers using self-service portals, and website visitors. A pharmaceutical company is cited as an example.

Key facts

• Owner: Upland Software
• Deployment: on the customer's infrastructure or the vendor's, with set-up said to take weeks