ezTalks

ezTalks is an online communications platform that lets businesses send text messages, place calls and handle faxes from one account. Its website describes a service for reaching customers around the world. Older stored text described it as a web conferencing vendor, but the current site shows a messaging and telephony focus.

What ezTalks offers

• Two-way SMS — one-to-one text chats with customers, plus bulk campaigns.
• Multimedia messages — pictures, files, audio and video.
• Online fax — sending faxes securely and receiving them in a business inbox with notifications.
• Voice calling — click-to-dial calls to customers worldwide from any device.
• Virtual numbers — dedicated phone numbers, including toll-free ones.
• Cloud call centre — IVR menus, skill-based routing and live call monitoring.

Who it works with

Businesses that want to contact customers across several countries using text, voice and fax without installing hardware.

Key facts

• Model: credit-based use rather than a subscription
• Access: web-based, from any internet device