ezTalks

ezTalks is an online communications platform that lets businesses send text messages, place calls and handle faxes from one account. Its website describes a service for reaching customers around the world. Older stored text described it as a web conferencing vendor, but the current site shows a messaging and telephony focus.

Main features

• Two-way SMS: one-to-one text chats with customers, plus bulk campaigns.
• Multimedia messages: pictures, files, audio and video.
• Online fax: sending faxes securely and receiving them in a business inbox with notifications.
• Voice calling: click-to-dial calls to customers worldwide from any device.
• Virtual numbers: dedicated phone numbers, including toll-free ones.
• Cloud call centre: IVR menus, skill-based routing and live call monitoring.

Who it serves

Businesses that want to contact customers across several countries using text, voice and fax without installing hardware.

Key facts

• Model: credit-based use rather than a subscription
• Access: web-based, from any internet device