[24]7.ai

[24]7.ai provides a customer experience management platform aimed at global brands. Its Engagement Cloud combines AI-driven self-service, interaction analytics and agent-support tools to help companies handle customer interactions across channels, from acquisition through to ongoing support. The platform is described as having grown out of direct experience running contact centres, which the firm says shapes how its automation and analytics tools are built. Services include automated and personalised support aimed at issue resolution, targeted advertising and messaging for lead generation, tools intended to improve agent performance and customer satisfaction, and analytics that review customer interactions to surface insights for action. The company also offers tools aimed at improving agent experience and productivity during customer interactions. Case studies referenced on its site include a large electronics retailer that used its sales chat agents, and a credit union that adopted its real-time video chat feature. The company works with clients across a range of industries.