Intellitive Solutions Inc.

IT management and help desk for growing firms

Edmonton, Alberta is the base for Intellitive Solutions, which provides IT management, managed services, application development and a warranty management platform called WIMS. Its IT management is proactive, with monitoring and support meant to keep systems running securely and efficiently. In practice the company can take on the role of a client's IT department, covering infrastructure and help desk needs so that the client can focus on its own business.

Software designed around existing processes

Application development starts from a client's existing business processes. Rather than asking a client to bend its workflow to off-the-shelf software, the company designs and builds software to match how the business already operates. The work is bespoke, and the company describes its aim as software shaped around the client's needs.

A warranty platform for the whole chain

WIMS, the Warranty Information Management System, is a purpose-built platform where homeowners, builders, warranty providers and service providers all work from the same records. It keeps the warranty records and the parties involved in one place, so that each party can see the status of a claim or a repair without relying on separate messages and files.

Technology as a competitive advantage

The company's stated view is that technology should give a business a competitive advantage rather than simply add to its costs. Its proposition therefore combines infrastructure support, custom software and consulting, so that a single supplier covers the systems a business depends on day to day.

Clients and the record of delivery

By its own account, Intellitive has worked with businesses across a wide range of industries in Canada, the United States and Europe. Its software work is delivered on time and at a cost intended to return the client's investment, and the company says it monitors client systems around the clock so that problems are often fixed before the client notices them.