FM Software Solutions

FM Software Solutions offers a software platform for local businesses to collect online reviews and handle customer messages in one place. It automates review requests by text, gathers chats from several channels into a single inbox and adds tools for capturing website leads and invoicing by text. The platform is sold to small firms and larger companies alike.

What FM Software Solutions offers

• Automated review requests — text messages asking recent customers for reviews, with replies managed centrally.
• Unified inbox — SMS, Facebook and Google messages gathered in one view.
• Webchat — a chat widget turning site visitors into leads.
• Text-to-pay invoicing — sending invoices to clients by text message.
• Missed call text back — an automatic text follow-up when a call goes unanswered.
• Analytics — real-time reports on reviews and lead sources.

Who it works with

The product is aimed at local businesses, from small owner-run firms to larger enterprises.

Key facts

• Legal name: FM Software Solutions Pvt Ltd
• Delivery: hosted software platform