ICON

ICON is a software development and digital transformation company that designs and builds custom business systems. It links a process review with software delivery, so each project starts from a defined business problem.

What ICON offers

• Business process improvement — an assessment that maps current and target processes and sets out a plan with measurable goals.
• Custom software — bespoke applications built by a dedicated multidisciplinary team, followed by training and go-live support.
• Insurance systems — software covering the policy lifecycle from underwriting to claims.
• Ongoing support — a customer success manager, hosting monitoring, regular performance reviews and technical support.
• Security by design — development following OWASP web-security guidance, deep-scanning tools and ethical hacking.

Who it works with

Small and large organisations. Case studies on its site include an insurance group operating in four European countries, an airport operator and an insurer in Malta.

Key facts

• Experience: more than 20 years.
• Certifications: ISO 9001:2015 and ISO 27001.
• Data protection: describes its processes as GDPR-ready.
• Customers: more than 200 in Malta and the EU.