Gamifica

Gamifica uses gamification to lift motivation and results in contact centres and other teams. It was set up by a former contact centre manager who had run local, regional and global operations, and it combines software, training and consulting.

What Gamifica offers

• Gamification software — call centre and employee experience software that recognises and rewards staff.
• Coaching and performance management — tools for feedback, coaching and tracking operational results.
• Contact centre consulting — operational advice for BPO and CRM operations.
• Training and workshops — soft-skills courses and gamification training for HR, learning and education teams.
• Team building — in-person and virtual sessions, including LEGO Serious Play workshops and leadership development.

Who it works with

Its clients are mainly contact centres and the HR and training teams behind them; the firm says it has worked with more than 100 companies.

Key facts

• Clients: more than 100 companies, as stated
• Methods: gamification and LEGO Serious Play