Fulfillment IQ

Supply chain technology consultancy for 3PLs and retailers

Working with 3PLs, direct-to-consumer brands and retailers, Fulfillment IQ, usually called FIQ, combines supply chain practice with software engineering. Its team of practitioners, engineers and subject matter experts takes on logistics technology problems, from selecting a tech stack to building custom software and implementing it. The firm's own name for its practice is a fulfillment product studio, and it says its people bring more than 60 years of experience combined.

Custom platforms and warehouse system implementations

FIQ designs and builds custom platforms around a client's processes, with an interface meant to be simple for operations staff to use. On the warehouse side it implements Tier-1 warehouse management systems, and the firm says those go in without glitches and in under 90 days. It reports more than 500 successful software implementations. For brands whose post-purchase experience is slipping, the firm offers a PPX Check, an in-depth fulfillment audit by its team that identifies the missing links between the order and the customer's satisfaction.

Fractional leadership, audits and roadmaps

Some clients bring in a fractional chief supply chain officer, which gives them on-call access to senior supply chain expertise without a full-time hire. Other work starts with expert audits and roadmaps that find and fix waste in a supply chain. The firm aims its services at ambitious ecommerce brands ready to step up, and at those dealing with inventory that is hard to keep accurate, missed service levels, messy delivery and falling customer lifetime value.

Scale and experience

By the firm's own count, it has supported more than 50 million square feet of warehouse space. The firm says its clients bring it both technology decisions and strategy questions, because its work covers the whole of a fulfillment operation rather than a single system. It presents its combination of practitioners and engineers as the reason its recommendations hold up once a platform is live.